Terms and Conditions of Purchase

Terms and Conditions of Purchase

Payment Methods

1. We accept all major credit cards (VISA and MasterCard only) for purchases. A 1% service fee will apply to all credit card transactions.
2. Payment terms may vary depending on the service or product provided; please refer to your invoice for specific details.

Refunds and Restocking

1. Refunds can be issued within 7 days of the purchase date, subject to a 20% restocking fee.
2. Products must be returned in their original condition. Refund eligibility is at the discretion of Artekk.

Disclaimer Notice

1. A disclaimer notice is attached to the crate at the point of despatch, or it can be obtained from our office upon request. This document can also be downloaded from the original email that included your invoice.
2. By signing the invoice, you acknowledge and accept the terms outlined in our disclaimer notice.

Order Amendments

1. Amending or canceling orders that have already been packed will incur a 10% handling fee.
2. Please cross-check your purchase order carefully before finalising it.

Order Acceptance

1. To ensure timely delivery, please sign and return your invoice to our office as soon as possible.
2. If we do not receive your signed acceptance or any communication within one business day of sending the invoice, you will automatically be deemed to have accepted our trading terms and conditions.

Service-Specific Terms

1. Supply of Artekk Porcelain Panels: Ensure all product dimensions and specifications are confirmed before placing the order.
2. Installation Services (Kitchens, Bathrooms, Floors, Walls): Installation quotes are based on initial measurements. Any on-site adjustments required due to inaccurate measurements may incur additional charges.
3. Supply of Outdoor Paving Products: Outdoor pavers, including porcelain pavers, bluestones, stackstones, and granite, are delivered with protective packaging. Please inspect upon delivery for any visible damage.
4. Waterjet Cutting Machines and Fabrication Services: Orders for custom waterjet cutting or stone fabrication are non-refundable once production has commenced.

Liability

1. PPM is not liable for any damage or defects that occur after delivery or installation unless caused by negligence on our part.
2. Any warranty claims must be submitted with evidence and within the warranty period outlined for the product or service.

Costs of Recovery

The debtor/s shall pay for all costs actually incurred by PPM Enterprises Pty Ltd in the recovery of any monies owed under this Agreement including recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

Collection and Delivery

1. Customers are responsible for arranging the collection of orders unless delivery is specified. Delivery charges will apply, as outlined in your invoice.
2. PPM will not be responsible for damage that occurs after the agreed collection or delivery date.

PPM Standard of Workmanship

At PPM, we take pride in delivering quality finishes that meet industry best practices. Below are our standard workmanship guidelines for the supply, fabrication, and installation of Artekk porcelain panels:
1. Panel Flatness: Artekk panels are installed with a flatness tolerance of within 1mm over a span of 1 metre or more.
2. Benchtop Joints: Surface joints on benchtops are typically within 0.5mm using a seam-setting machine, but our standard allowance is up to 1.5mm.
3. Bevelled / Mitred Joints: These joints are completed with consistency, usually within 3mm, but no more than 5mm depending on the length of the run.
4. Grouting at Joints: Unless otherwise specified at the contract or invoice stage, joint grout colours will be white, grey, or black—generally selected to blend with the base colour of the panel.
5. Panel Cracks or Joint Cracks: If any cracks are identified by the customer during inspection and are not caused by installation, we will offer a repair on the first visit at 50% of the standard repair cost.
6. Bookmatching & Pattern Continuity: Bookmatching or continuous vein matching between benchtops and splashbacks is not standard and must be requested in advance. This requires additional planning, material, and labour, which generally increases the cost by approximately 30%.

Recommended Cleaning Methods

To maintain the appearance and durability of Artekk porcelain panels, we recommend the following cleaning
methods:
1. Warm Water with Mild Soap: Use warm water combined with a mild soap or detergent for everyday surface cleaning.
2. Laundry or Dishwashing Powder: For deeper cleaning, gently scrub with laundry powder or dishwashing powder using a soft cloth or sponge. Avoid abrasive materials to prevent surface damage.

Please contact us at [email protected] or 0390704888 if you have any questions or require further clarification about our terms and conditions.